Pollins, Brad F.: - Brad is a passionate change leader who is genuinely committed to transforming healthcare organizations into world-class care providers. He has 30 years of professional experience in organizational effectiveness, strategic planning, change management, culture transformation, patient experience improvement, employee engagement, and leadership talent development. He developed and led the organizational development function for a large, multifaceted and highly integrated healthcare system. He is natural leader who triggers the best instincts in others and deeply believes that the physics of performance lies within the people. Brad is married with four children and lives in Cape Coral, Florida, U.S.A. Brad has been able to communicate some very strong ideas throughout this book that can help healthcare leaders from all backgrounds, but what makes this book so effective is the format in which he presents the concepts allowing for real-world implementation. He is able to succinctly summarize key ideas into actionable steps in an easily comprehendible manner incorporating examples that bring these ideas to life. This is an excellent read for all healthcare leaders!